Must be Dr Stadler or Dr Walldorf
He is making an effort there though -so be nice (I think you were surprisingly nice there so no complaints there but not so nice here so I have to defend him )
He's stands on firm ground with his disclaimer:
Disclaimer: Beware of allergic reactions in answer to unconstructive complaint-type posts
Let's just stick with the issue...Which I probably will be totally incapable to help you with